Returns and refunds

You have 30 days from delivery to try your backpack. Not for you? Email hello@miniandme.co.za with your order number and we'll send return instructions.

Return the bag clean and in its packaging to 92 Fever Tree St, Gauteng, 0081, South Africa. We refund within 7 working days of receiving it.

Arrived damaged? Email hello@miniandme.co.za within 48 hours of delivery with photos of the bag, the box and the waybill. Once we've confirmed it, we send a replacement at no cost. Manufacturing faults are covered too.